Group Lessons Policy
Private Lessons Policy
|Instrument Repair Policy|
Weekly Recurring Private Lessons
Private lessons will be settled electronically on the 20th day of each month in advance of the next period via credit card or ACH bank draft. All major credit cards are accepted. Payments will be processed unless we receive written notification through our link for changing enrollment status by the 19th of the month. See policy details .
Floating Private Lessons
A major credit card is required and payment is taken when the lesson is scheduled.
House accounts are automatically established for all private instruction customers. This service is provided as a convenience to simplify and streamline the purchasing of materials, supplies and other services throughout the month. House account transactions are always settled on the last business day of the month (separate from charges for lessons).
A valid major credit card is required for all rental contracts. Your first month’s rental payment will be processed based on the pickup date on your reservation. Thereafter, rental accounts are settled every 30 days. Rental instruments may be returned at any time. 100% of each rental payment (excluding the maintenance and repair fee) goes toward the purchase of your instrument. For stringed instruments, 100% of the accumulated equity is applied through each size increase toward the purchase of a full size student instrument. There is no obligation to buy and the instrument may be returned at any time.
DISCOUNTS, REBATES AND REWARDS
For families who occupy two or more reserved time slots (or if one student occupies two reserved time slots) there is an 10% discount for both time slots.
Perfect Attendance Rebate
All private students are eligible to receive a reward for perfect attendance. Students who remain continuously enrolled and have perfect attendance for the entire year will earn $100. This rebate will be issued on your first lesson anniversary date in the form of your choice: store credit, gift card, company check, or 200 reward points.
Customers enrolled in our rewards program earn one point for every $10 of retail merchandise purchased. (Lessons, rentals and repairs do not earn points). When you redeem points, one point equals one dollar. Points can only be redeemed during Exchange Weeks, which are held twice annually. Your points will not expire, provided you have at least one customer transaction per year. Community music teachers can earn additional reward points.
Customers can earn reward points for referring private lesson students. Each referral mentioned at the registration appointment for a new private student will earn 20 reward points for both the referring student and the new student.
GROUP LESSONS POLICIES
Refunds for group classes will be granted up to one week prior to the first week of class unless The Music Room cancels the class. There are no refunds for missed classes. Students enrolling after the session will be admitted through the third week of the session. The Music Room reserves the right to exchange teaching personnel at any time and to cancel classes with low enrollment. A separate registration form must be submitted for each student.
PRIVATE LESSONS POLICIES
Our obligation to our customers is to provide a weekly reserved time for your lesson with a highly skilled teacher in a professional setting. We guarantee that your reserved time will be available to you each week. If, at any time, The Music Room must cancel a lesson, an immediate refund is issued.
The Music Room does not offer makeup or rescheduling opportunities for lessons missed by students who occupy a reserved weekly time slot, even with advance notice. We are happy to facilitate a long-term change in a weekly reserved time slot pending availability. In order for our students to realize the full potential of their investment, attendance at music lessons must be a priority and a commitment.
Students who are enrolled on a floating basis (those who schedule one lesson at a time) may reschedule their lesson with 24 hours advance notice.
Reserved lesson times are offered Monday through Saturday, based upon the mutual availability of students and The Music Room. Lesson times are identified and selected during a private lesson registration appointment. Permanent time changes may be arranged pending availability.
Substitution of Teachers
From time to time, your teacher may need to make arrangements for a substitute. When this happens, you will be notified in advance, whenever possible. The Music Room reserves the right to exchange teaching personnel for private classes at any time.
Discontinuing Private Lessons
If you intend to discontinue, written notice is required via the online enrollment status form any time up until and including the 19th day of the month. This is necessary to suspend the automatic billing process. Electronic notification initiates billing cancellation and documents it for your records. Please do not communicate notice of cancellation through your teacher. Teachers do not have access to billing or scheduling operations. We do not issue cash or credit card refunds for prepaid lessons. You can also change your status from weekly recurring to floating through this link.
INSTRUMENT REPAIR POLICIES
Free estimates are available upon request. Most repairs are completed in less than one week, however, many repairs can be completed in one or two days. Overhauls and instruments with extensive damage require more time and will be evaluated on an individual basis.
Customers who are renting an instrument from The Music Room qualify for free repairs for the contracted instrument. Loaner instruments are also available for current rental customers.